Privacy Policy

Effective date: May 26, 2026
Last updated: May 27, 2026

This Privacy Policy explains how HIGVR HONGKONG LIMITED ("HIGVR", "we", "us" or "our") collects, uses, shares and protects personal information when you visit higvr.com (the "Site"), purchase our products, request support, or otherwise interact with us.

For privacy questions or requests, contact marketing@higvr.com.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact and account information: name, email address, telephone number, shipping and billing contact information, and communications preferences.
  • Order and transaction information: products ordered, product configuration, order number, payment status, shipping details, customs information where needed for delivery, returns, warranty claims and support history.
  • Payment-related information: information needed to confirm and manage your payment. Payment card or wallet details may be processed by payment service providers made available at checkout; we do not state that we retain full payment credentials unless expressly disclosed at the point of collection.
  • Customer support and custom-product information: messages, configuration requirements, intended application or compatibility details you provide for HIG Glove or HIG-M4 custom orders, photographs, videos or diagnostic materials submitted for support or warranty review.
  • Device and usage information: IP address, browser and device type, pages visited, referring pages, interaction information, cookie identifiers and similar technical information collected when you use the Site.
  • Marketing information: your subscription status and engagement with communications where you choose to receive marketing updates.

2. How We Use Information

We may use personal information to:

  • process orders, payments, shipments, customs documentation, delivery updates, returns and warranty requests;
  • confirm custom-product requirements, expected fulfillment times and compatibility or application details;
  • respond to inquiries, provide technical support, investigate delivery issues and communicate important service information;
  • operate, secure, troubleshoot and improve the Site, products and customer experience;
  • detect, prevent and investigate suspected fraud, abuse, unauthorized resale, counterfeit activity or security incidents;
  • verify authorized sales channels, preserve evidence, investigate suspected infringement or counterfeit products, submit platform or enforcement reports, and protect HIGVR intellectual property and brand rights;
  • send product news or promotional communications where you have subscribed or where otherwise permitted, with an option to unsubscribe;
  • comply with legal obligations, respond to lawful requests and establish or defend legal claims.

3. How We Share Information

We may disclose personal information where reasonably necessary to operate our business, including to categories of recipients such as:

  • e-commerce, website hosting and technical service providers that help us operate the Site;
  • payment processors and fraud-prevention providers used to complete or protect transactions;
  • delivery, logistics, customs and fulfillment service providers used to ship orders;
  • customer-support, communications and marketing service providers used to respond to you or send communications you request;
  • analytics or website performance service providers used to understand and improve Site operation, subject to applicable consent requirements;
  • professional advisers, authorities or other parties where required by law, needed to protect rights and safety, or needed for a legal claim;
  • online marketplaces, hosting providers, payment providers, logistics providers, customs bodies or enforcement authorities where reasonably necessary to investigate counterfeit activity, prevent misuse of our brand, protect customers or enforce HIGVR rights;
  • a purchaser, successor or adviser in connection with a proposed or completed business reorganization or transaction, subject to appropriate protections.

We do not list individual service providers in this policy unless their use has been verified and disclosure is appropriate. We do not sell personal information for monetary consideration.

4. Cookies and Similar Technologies

The Site may use cookies and similar technologies needed for store operation, shopping cart and checkout functionality, security, preferences, site performance, analytics or marketing, as applicable to the Site configuration in use. You can manage cookies through your browser settings and, where provided on the Site, available consent controls. Restricting required cookies may affect Site functionality.

5. International Transfers

We sell products internationally and currently fulfill orders from mainland China. Your personal information may be processed in locations outside your country or region when necessary to operate the Site, communicate with you, process payments, deliver products, provide support or use service providers. Where required by applicable law, we will take appropriate steps for such transfers.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty administration, customs and tax records, fraud prevention, dispute resolution and legal compliance. Retention periods may vary depending on the type of information and applicable legal requirements.

7. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. No online transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your interaction with us is no longer secure.

8. Your Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or a copy of personal information, to object to or restrict certain processing, or to withdraw consent where processing is based on consent. You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.

To make a privacy request, email marketing@higvr.com. We may need to verify your identity and request details before completing a request. You may also have a right to complain to an applicable data protection authority.

9. Children's Privacy

Our Site and products are not directed to children who are not permitted under applicable law to make online purchases or provide personal information without appropriate authorization. If you believe a child has provided personal information to us improperly, please contact us so we can review and take appropriate action.

10. Third-Party Links

The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

11. Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. Any updated version will be posted here with a revised "Last updated" date.

12. Contact Us

HIGVR HONGKONG LIMITED
Privacy requests: marketing@higvr.com