Shipping & Returns FAQ


1. When will my package be shipped?

Upon the successful placement of your order and completion of payment, our logistics system will arrange for the warehouse to pick, inspect, and pack your items as soon as possible. Subsequently, the commodities will be dispatched to our designated cooperative transit warehouse.

The process from our internal warehouse to the transit warehouse for international repacking typically takes approximately 4–5 days. Once the transit warehouse completes the verification and acceptance of the commodities, it will match the appropriate formal courier company based on your delivery address and coordinate global delivery services to ensure safe and efficient distribution.

2. Which courier service do you use?

Due to variations in logistics policies and transportation resources across different countries and regions, the transit warehouse selects the most suitable cooperative courier company based on regional timeliness and service quality.

Specific courier companies are automatically matched according to the delivery address; therefore, we are unable to support requests for designated courier services.

3. How long will it take to receive my order?

Excluding the time required for initial warehousing and transit to the international hub, under normal circumstances, you can expect to receive your purchased commodities within 20 natural days after the package has been repacked and dispatched from the transit warehouse.

Please note that delivery may be delayed due to force majeure factors, such as holidays or severe weather. We will promptly monitor the logistics progress and synchronize relevant updates with you as soon as possible.

4. How can I track my package?

Once your order has been dispatched, we will upload the tracking number to your order page. You may monitor your shipment status via the 17Track website, which supports Amazon and other mainstream international courier services (https://www.17track.net).

This platform features automatic tracking number recognition, covers 130 countries and regions, and provides real-time dynamic updates on your delivery stage. If you have any questions throughout the logistics process, please feel free to contact our customer service team for professional and efficient assistance.

5. Can I modify or cancel my order after it has been placed?

Yes, you may modify or cancel your order provided it has not yet been shipped. If your order has already been dispatched, we are unable to recall international shipments. However, you may initiate a Return & Refund process upon receiving the package.

When processing a refund request, please take note of the following:

  • Transaction Fees: A 6% fee will be deducted from your total payment to cover transaction costs incurred by Shopify and credit card merchants.
  • Return Shipping: For returns and exchanges after receipt, the consumer is responsible for the international shipping costs of returning the item.
  • Company Position: As a community-driven startup, we must pass these costs on to our customers, and we appreciate your understanding of our position.
  • Refund Calculation:

Refund AmountAmount = Total Payment - Transaction Fee（Total Payment X 6%） - Shipping Costs

6. How do I initiate a Return & Refund?

  1. Contact Us: Reach out to our customer service team within 7 days of receiving your package.
  2. Provide Details: Include your order number and a detailed explanation for the return.
  3. Follow Instructions: Adhere to the guidance provided by our team to ensure a smooth return process.
  4. Inspection & Processing: Once we receive and inspect the returned item, your refund will be processed, and all deducted fees will be communicated to you.

Final Calculation:

Return Refund Amount= Total Payment - Transaction Fee（Total Payment X 6%） - Shipping Costs

We value your business and sincerely appreciate your understanding of our policies. Should you have any further inquiries, please do not hesitate to reach out to us.